When it comes to integrated full cosmetic services, we have no peer. We set ourselves apart as a company that can uniquely provide comparable opportunities for finished high quality products at competitive pricing. We understand the significance of innovation in the cosmetic and beauty industry. We also take pride in our role in delivering unquestionable, creative solutions to our clients.

The role of an CSR/Jr. Account Manager is to manage the daily operations and organization of various customer accounts. You are to work in a supportive role to the Business Development Manager and Senior Account Managers in all aspects of the business from the development of new ideas through to the management of the execution.

Duties and Responsibilities:
• Serve as one of the customer’s primary point of contact on client specific issues
• Work closely with customers in North America, South America and Europe, suppliers in
Asia and the sales team to ensure satisfactory customer order requirements
• Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)
• Issue PO, SO and monitor individual accounts in the SAP system
• Communicate with customers and suppliers regarding costs, quotation, order status,
product development, production schedule and delivery etc.; also, internally coordinate
with logistic and accounting departments
• Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process
• Ensure ongoing customer service and support to assigned customer accounts
• Monitor ongoing and development projects for both new and existing accounts including working with Internal team
• Coordinate cosmetics packaging samples
• Determine customer needs and recommend the best solutions
• Maintain thorough understanding of company products, services and features in order to meet customer needs

Qualifications:
• Completion of a post secondary degree or diploma preferred in International Business,
Business Administration or Marketing
• Excellent interpersonal and communication skills
• 3 plus years working knowledge in international trades or distribution industry preferred
• Excellent problem-solving skills and analytical ability
• Ability to work under pressure and in a highly competitive environment
• Fluent in both English and Chinese is an asset

Benefits:

• Health Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• GRSP
• On-site parking
• On-site gym
• Company events
• Corporate discounts