The Manager, Operations is accountable to the Regional General Manager or Vice President, Property Management for provision of high-standard uninterrupted building and site operations services to ensure that tenants enjoy their premises and associated tenant services as agreed upon in respective lease documentation and visitors enjoy the office building in a safe, secure and comfortable manner while ensuring safety of all Morguard employees.

DUTIES AND RESPONSIBILITIES

1. Building Operations
   Provides guidance, manages and inspects all building and site operations in the areas of facilities and equipment maintenance (incl. mechanical, electrical, power, plumbing, security and other auxiliary equipment), HVAC, fire and life safety, emergency, ground-keeping and security to ensure the property adheres to the existing building & fire codes as well as existing company policies & procedures.
2. Service Contracts
   Negotiates, prepares, approves and controls third-party service contracts for preventative and emergency facilities and equipment maintenance, security and ground-keeping to ensure that the property is timely maintained and secured in accordance with landlord’s specifications.
3. Building Improvements
   Develops and implements various policies & procedures, performs design reviews and approvals, coordinates contractors, supervises and inspects construction sites, prepares progress reports and otherwise closely works with other business units to ensure that all facility upgrade/retrofit as well as capital projects, new construction, environmental projects and landlord base building & tenant leasehold improvement work are performed on time and within approved budget.
4. Planning and Budgeting
   As a member of the senior property management team, participates in policy definition, goal setting, facility planning, program implementation & maintenance, environmental compliance and associated “green” initiatives as well as operations budgeting (including ten year Capital Plan) and forecasting to ensure the overall asset management goals, approved budget and objectives for the property are met.
5. Continuous Improvement
   Monitors, analyses and reports on various operations metrics (maintenance, insurance claims, equipment utilizations, utilities usage, project data, security reports etc.) and suggests continuous improvements to ensure that all facilities and site equipment and systems are utilized and maintained in the most cost-effective manner; stays current on best practices in the industry pertaining to building operations, core building systems and energy management and ensures that the best practices are continuously reviewed for compatibility and match with the managed portfolio of properties to achieve operational efficiencies.
6. Stakeholder Relationships
   Builds trust and maintains positive and value-adding relationship with tenants, visitors, government authorities, businesses, contractors, other business units, customers, investors etc.
7. Team Development
   Is responsible for hiring, on-the-job training and managing maintenance and engineering personnel.

Any other job related duties and/or projects that may be assigned.

Minimum Requirements

Skills, Knowledge, Experience and Education

• Minimum 7 years of relevant work experience or equivalent
• Previous experience with operating budgets and re-forecasting processes
• Previous experience with a real estate ERP platform
• Solid understanding of Business Automation Systems and other operating systems of a property
• Working knowledge of MS Office, Blackberry and operations specific software (e.g. Angus).                             

Core Competencies

• Excellent organizational skills
• Strong negotiation skills
• Strong communication skills both verbal and written
• Strong team building and management skills
• Ability to recognize emerging trends/best practices in the industry
• Creative thinking.

Additional Requirements

• Previous experience managing teams is an asset
• Experience managing projects is an asset.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AGENCY NOTICE: Please note that Morguard does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, Morguard will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and advanced solicited services from a Morguard employee, Morguard explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify Human Resources at careers@morguard.com or (905) 281-3800.