Bilingual Customer Service Representative - Facility Maintenance / Property Management

We are a leading Canadian integrated facility maintenance service provider. Our clients are Canada’s largest financial, property management, and retail companies who utilize our services for national reactive and scheduled maintenance and repairs, a streamlined national solution for billing and reporting, and top-tier service.

As we continue to grow, we're on the lookout for a passionate Bilingual Customer Service Representative to contribute to our success story.

About the position:

We are currently searching for a Bilingual Customer Service Representative to be part of our dynamic team. This person will report to our Account Manager and work as a part of a team to deliver great service to our large enterprise clients.

Training is preferred (not required) in the office in Milton, Ontario, but everything else is Work From Home!

A regular day for you would look like this:

• Creating Forms
• Managing Dispatch of Vendors
• Responding to Service Calls
• Sourcing External Contractors
• Preparing Quotes for Clients

Must-haves!

• Completion of High School Diploma
• Bilingual in English and French
• Excellent communication and problem-solving skills
• Ability to work under pressure and meet deadlines
• Computer savvy – experience using MS Office
• Clear criminal background check
• Experience working in Property Management or Facility Maintenance is a big plus!

Why Work Here:

• This position can be performed entirely from home (in Canada!). We do however prefer training in the office in Milton, Ontario
• Required to work 37.5 hours a week Mon-Fri, 8:30 am to 5:00 pm
• Flexible start time
• Job Type: Permanent, Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Work from home

Our Values:

• One Team Mindset
• Respect, Trust, and Integrity
• Service Obsessed
• Continuous Improvement