At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members. 

We are seeking a friendly and professional bilingual Account Specialist to join our Risas family. The Account Specialist must have excellent customer service skills, a dynamic personality, be highly motivated, and detail-oriented. The Account Specialist works with patients to discuss payment options, insurance benefits and eligibility, financial account accuracy, and account balance resolution. We value good communication skills, reliability, a positive attitude, and organizational talents.  

Responsibilities

• Present and explain financial arrangements, monthly billing and collecting with patients 
• Post payments, charge new accounts, and close out for the deposit   
• Verify insurance benefits prior to all new patient exams 

• Educate and encourage patient's commitment to long-term treatment 
• Identify, address, and resolve any patient concerns 
• Validate and/or obtain authorization for payment from patients  
• Follow up with insurance companies regarding eligibility and payments  
• Bill insurance within 24 hours of the start of treatment  

• Close out the month and complete month-end reports  
• Additional duties and responsibilities as assigned 

Qualifications

• Bilingual in English and Spanish 

• High School Diploma or GED equivalent 
• Customer service experience over the phone a plus 
• Knowledgeable of dental and medical terminology preferred 
• Exceptional written and verbal communication abilities 
• Excellent organizational skills and ability to multitask 

• Ability to utilize de-escalation skills being an empathetic, active listener, who has strong follow through skills when speaking with patients 
• Ability to think creatively, problem solve, and work independently 
• Must have a growth mindset and the ability to adapt to change 
• Ability to work within a team environment and lend support, as a team player, to team members as needed 

Benefits 

Risas Dental and Braces offers a comprehensive benefits package including  

• 12-hour shifts, 3 days a week 
• Medical and vision benefits  
• Free dental services 

• 401(k) with employer match 
• Tuition reimbursement opportunities 
• And many other ancillary benefits 

The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.