Description

The Supervisor of Patient Registration, Switchboard, and Emergency CICs oversees the daily operations of the patient registration team to ensure efficient, accurate, and compassionate service delivery. This role is responsible for staff supervision, workflow optimization, staffing of vacant shifts, compliance with hospital policies and regulations, and fostering a patient-centered approach to registration and admissions.

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Work Where Adventure Meets Opportunity!

Picture this! Enjoy a spectacular lakefront and “boat-parking” right outside the main entrance of your workplace. Experience the vibrant multi-cultural spirit of Kenora. Explore endless outdoor walking trails and adventures that are right at your doorstep. Kenora offers a lifestyle that blends career growth with the natural beauty of a diverse and welcoming community! Working at LWDH means embracing work-life balance like never before.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Pay in lieu of vacation and benefits provided
• A third party partnered, self-directed and initiated benefits package through Health Care Providers (HCP) Group Insurance is provided that includes customizable health and dental plans, life insurance, long-term disability benefits (LTD), and accidental death, disease and dismemberment (ADD&D) based on package eligibility
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, and much more!

Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in healthcare administration, business, or related field preferred
• Minimum of 3-5 years in patient registration, admitting, or a related healthcare administrative role, with at least 1-2 years in a supervisory or leadership capacity an asset
• Knowledge of healthcare systems eg. Meditech, patient relations, emergency management switchboard operating systems etc.
• Strong knowledge of insurance verification, PHIPPA regulations, and healthcare compliance
• Leadership experience with the ability to mentor and guide team members
• Excellent organizational, problem-solving, and interpersonal skills
• Excellent verbal and written communication skills
• Strong attention to detail and confidentiality in handling sensitive data
• Experience in union environments and collective bargaining agreements
• Class G driver's license, access to a reliable vehicle, and ability to travel to attend off site hospital locations as required
• Familiarity with staffing Payroll software
• Reliable attendance record

Please apply through the online application process via https://lwdh.talentpoolbuilder.com/

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at 807-468-9861 ext. 2393