Position Summary

Night Auditors welcome and register guests as they arrive in the hotel on the overnight shift. They work on the Front Desk and are knowledgeable about the Resort and its services in order to answer guest inquiries. Night Auditors follow processes and guidelines to produce revenue and sales reports. They are also energetic and friendly in order to welcome guests checking-in late and to solve special requests or any problems that arise. Just like all Muskoka Bay Resort Colleagues, Night Auditors are responsible for ensuring the health and safety of themselves, fellow colleagues and guests.

 Duties and Responsibilities:

• Welcome and register guests as they arrive and assign them rooms in a professional and pleasant manner
• Emergency Calls: monitor and respond to the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling 911 and filling out supporting documentation)
• Be familiarized with all functions and events occurring in the hotel and on Muskoka Bay property every day
• Become well familiarized with general and special rates, plans, and packages
• Ensure that all special requests or problems are routed to the appropriate areas and follow up with each shift
• Respond to guest inquiries and give information about resort and surrounding area
• Follow the night audit guidelines
• Set wake up calls
• Print credit card reports for debit machines
• Balance internal PM folios
• Ensure “Close Day” has been successfully completed
• Maintain float
• Preparing audit reports for accounting

Qualifications:

• Friendly and outgoing personality
• Previous experience in customer service and cashier roles
• Must be able to work independently
• Proven organization and multi tasking skills
• Able to working night shift and day shift
• Able to stand on your feet for extended periods of time.

 Visa Requirements: Must be eligible to work in Canada

 Join our team today, and enjoy employee perks such as Resort staff pass for yourself and your dependents, retail, lodging, and restaurant discounts, along with additional perks and discounts at our other affiliated resorts – Deerhurst Resort & Horseshoe Resort. 

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.